EkhtemhaSupport
How can we help?
Find a quick answer below, or write to us. We reply by email.
Tell us what happened. Add the café name, the day, and the phone number on your account, so we can find it fast.
Write an emailQuestions about the program or setting up your shop. Start from the coffeeshops page, or email us.
Coffeeshops pageCustomers
I did not receive my WhatsApp code
Check the phone number is correct, including the country code, and wait a minute before asking for a new code. Make sure the number has WhatsApp and your phone is online. If it still does not arrive, email us with your phone number.
A stamp is missing from my card
Ask the staff to check your card at the counter. If it is still wrong, email us the café name, the day and the time, and we will look into it with the shop.
My reward is not showing
Rewards appear in the Rewards tab when your card is full. Pull down to refresh the screen. Your rewards do not expire. If you think it is wrong, email us.
My QR code is not scanning
Open the My QR screen and wait for the code to refresh, then hold your phone steady and raise the brightness. Tell the staff to scan again.
I changed my phone number
Email us from your new number and tell us your old one, and we will help you move your account.
Delete your account
You can delete your Ekhtemha account at any time. This is permanent and cannot be undone. It deletes your stamps, your rewards and your personal data.
In the app
- Open ProfileTap the Profile tab at the bottom of the app.
- Tap Delete accountRead what will be deleted.
- ConfirmTap Delete my account. You are signed out and your account is deleted.
If you cannot use the app
Email support@ekhtemha.com from a phone you can sign in with, and write the phone number of the account to delete. We will confirm by email when it is done. More about what we keep is in the privacy policy.
Coffeeshops
How do I add my staff?
In the shop app, open Team and add a staff member. They get a sign-in code to join your shop. You choose what each person is allowed to do, and which branch they work at.
A stamp was given by mistake
A stamp can be undone with a reason, by the owner or by a staff member who has that permission. Open the shop app and find the stamp in the activity list.
How do I change my reward or my card color?
Open Program in the shop app. You can change the reward, the discounts at certain stamps, the card color and your logo, and see a live preview of the customer’s card.
Still stuck? Write to support@ekhtemha.com. See also the privacy policy and the terms and conditions.